What CU Medicine's online payment system does

CU Medicine's patient portal at www.cumedicine.us lets you pay medical bills directly through your web browser or mobile device. You log in with your patient account, find your bill, and submit payment using a debit card, credit card, or bank account. The payment goes straight to CU Medicine's billing department, and you get a confirmation number when ready.

This is the official payment portal for CU Medicine patients in Colorado. It handles bills from office visits, lab work, imaging, surgery, and other services provided by CU Medicine facilities and physicians. You can pay a single bill or multiple bills at once from the same login session.

Key Takeaways

  • Log into www.cumedicine.us with your patient account username and password to access your bills.
  • You can pay with a debit card, credit card, or bank account information, and you will receive a confirmation number right away.
  • Payments typically post to your account within one to two business days.
  • If you do not have an online account yet, you can create one on the CU Medicine website or call your provider's billing office for help.

How to log in and find your bill

Go to www.cumedicine.us and click the patient portal link, usually labeled "Patient Portal" or "MyChart" depending on which CU Medicine facility you use. Enter your username and password. If you have never logged in before, you will need to create an account first — the website will walk you through that process, and you may need your patient ID number or date of birth to verify your identity.

Once you are logged in, look for a section called "Billing," "Payments," "My Bills," or "Account Balance." The exact name varies by which CU Medicine system you use. Click into that section and you should see a list of bills with dates, amounts, and due dates. Select the bill you want to pay.

Payment methods and how to enter them

CU Medicine accepts three payment methods through the online portal: debit card, credit card, or electronic bank transfer (ACH). When you select a bill and choose to pay, the portal will ask you which method you prefer.

For card payments, you will enter your card number, expiration date, and the three-digit security code on the back. For bank account payments, you will provide your routing number and account number — you can find both at the bottom of any check you have from that account. The portal will not save your payment information after the transaction completes, so you will enter it fresh each time you pay.

Confirmation and when the payment posts

After you submit your payment, the portal displays a confirmation number on the screen. Write this down or take a screenshot — you will need it if you ever need to ask about the payment later. You can also print the confirmation page or have it emailed to you.

Payments usually post to your account within one to two business days. If you pay on a Friday evening or weekend, expect it to show up by Tuesday or Wednesday. If more than three business days have passed and the payment still does not appear in your account, call CU Medicine's billing department to confirm they received it — the confirmation number will help them locate it quickly.

What to do if you cannot pay online

If you do not have internet access, cannot remember your login, or prefer not to pay online, you can mail a check to the address listed on your bill. Make sure to include your patient ID number or account number on the check so billing knows which account to credit.

You can also call CU Medicine's billing department directly — the phone number is usually on your bill or on the CU Medicine website. A representative can take your payment over the phone using a debit card, credit card, or bank account. Some CU Medicine locations also accept payments in person at the billing office during business hours.

Setting up automatic payments

Many CU Medicine patient portals let you set up automatic recurring payments if you have regular bills. Look for an option called "Autopay," "Recurring Payment," or "Automatic Payment" in the billing section. You will enter your payment method once, choose the amount and frequency, and the system will charge you on that schedule.

Automatic payments are useful if you have a payment plan with CU Medicine or receive regular bills for ongoing treatment. You can usually pause or cancel automatic payments at any time through the portal, or by calling billing to ask them to stop.

Frequently Asked Questions

Is there a fee to pay online through CU Medicine's portal?

CU Medicine does not charge a fee for online payments made through their official patient portal. If you use a third-party payment service or app, that service may charge a fee — but the CU Medicine portal itself is free.

Can I pay someone else's bill if I have their permission?

You can pay a bill if you have the patient's account number and know the amount owed, but you will need to log into that patient's account to do it through the portal. If you are a family member or authorized representative, ask the patient to add you to their account, or contact CU Medicine billing to ask about payment options for authorized payers.

What if I paid online but my bill still shows as due?

Wait one to two business days for the payment to post. If it still shows as due after that, log back in and check whether the payment appears in your payment history. If you see the confirmation number but the bill still shows as due, call billing with your confirmation number and they can investigate where the payment went.

Can I get a receipt for my payment?

Yes. The confirmation page you see right after payment is your receipt — print it or save the confirmation number. You can also log back into your account later and look for a payment history or receipts section, which usually shows all past payments with dates and amounts.

What should I do if my payment was declined?

The portal will tell you why the payment was declined — usually an expired card, incorrect security code, or insufficient funds. Fix the problem (update your card information, check your account balance) and try again. If you keep getting declined, call your bank to make sure they are not blocking the payment, then try a different payment method.