How to tell if Robinhood is actually down
When you can't log in or see your account, the problem might be Robinhood's servers, your internet connection, your browser, or your device — not necessarily all of them at once. Start by checking whether the issue is on Robinhood's end or yours.
Open a different browser on the same device and try to log in to Robinhood. If it works in one browser but not another, the problem is your browser, not Robinhood. Clear your browser cache and cookies, then try again. If it still doesn't work in the original browser, uninstall and reinstall it.
If the problem persists across all browsers, check your internet connection by opening a different website — your email, a news site, anything. If other sites load normally, Robinhood's servers may be down. If nothing loads, restart your router and modem, wait two minutes, and try again.
Key Takeaways
- Test Robinhood in a different browser first; if it works there, your original browser is the problem, not Robinhood's servers.
- Verify your internet connection by loading a different website; if other sites work fine, Robinhood may be experiencing an outage.
- Check Robinhood's official status page and social media accounts for real-time updates about server problems or maintenance windows.
- During market hours, Robinhood occasionally goes down for brief periods; if you cannot trade, contact Robinhood support to report the outage and ask about your account.
Where to check Robinhood's official status
Robinhood publishes outage information on its status page at status.robinhood.com. This page shows whether the platform, trading features, account access, and other services are operational, degraded, or down. Refresh the page to see the most recent update.
Robinhood also posts outage notices on its official Twitter account (@RobinhoodApp) and in the app's notification center. If you see a notification in the app itself, that is Robinhood confirming the problem on their end.
What to do while Robinhood is down
If Robinhood is down during market hours and you need to trade, you cannot place orders through Robinhood until service is restored. You cannot switch to a different brokerage mid-trade because your shares are held in your Robinhood account.
If you have a time-sensitive trade you need to make, contact Robinhood support through the app or at support.robinhood.com. Explain the situation and ask whether they can process the trade manually or extend any relevant important date. Response times vary, and Robinhood cannot may provide they will be able to help, but it is worth asking.
If the outage lasts more than a few minutes during market hours, document what happened — take screenshots of the error message, note the time, and save any confirmation numbers Robinhood provides. This record may matter if the outage causes you to miss a trade or incur unexpected fees.
Common reasons Robinhood goes down
Scheduled maintenance is the most common reason. Robinhood typically performs maintenance outside market hours, but occasionally schedules it during the trading day. The status page usually announces maintenance windows in advance.
High trading volume can overwhelm Robinhood's servers, especially during market open or close, earnings announcements, or when a particular stock becomes very popular. During these periods, you may experience slow loading, failed orders, or temporary login issues even if Robinhood does not declare a full outage.
Internet service provider problems can make it look like Robinhood is down when the issue is actually your connection. This is why testing other websites matters.
App or browser bugs can prevent you from accessing your account even when Robinhood's servers are running normally. Clearing your cache, restarting the app, or using a different device often fixes this.
How long outages usually last
Most Robinhood outages last between 15 minutes and two hours. Scheduled maintenance windows are usually announced at least a day in advance and typically last 30 minutes to an hour. Unplanned outages vary widely depending on the cause.
If an outage lasts longer than a few hours during market hours, Robinhood usually posts updates on its status page and social media. Check those channels for information about when service will be restored.
What happens to your orders if Robinhood goes down
If you placed an order before the outage and Robinhood went down before the order executed, the order remains in Robinhood's system. When service is restored, the order will attempt to execute at the price you set, assuming the market conditions still match your order type.
If you placed a market order (buy or sell at the current price) and Robinhood went down before it filled, the order may execute at a different price than you expected once service is restored. Limit orders (buy or sell at a specific price or better) will only execute if the price reaches your limit.
If you tried to place an order during the outage and received an error message, the order was not placed. You will need to place it again once Robinhood is back online.
Contacting Robinhood support about an outage
If Robinhood is down and you need help, open the app and tap the menu icon, then select "Help" or "Contact Us." You can also visit support.robinhood.com from a web browser. Robinhood offers in-app messaging, email support, and phone support depending on your account type.
When you contact support, have your account number and the time the problem started ready. Explain what you were trying to do and what error message you saw. If the outage affected a trade, include the stock symbol, order type, and the price you were trying to trade at.
Frequently Asked Questions
Is Robinhood down right now?
Check status.robinhood.com for real-time information. If the status page shows all systems operational but you still cannot access your account, the problem is likely your browser, internet connection, or device, not Robinhood's servers. Try the troubleshooting steps in the first section above.
Why does Robinhood go down so often?
Robinhood does not go down more often than other brokerages, but outages are more noticeable because Robinhood's user base is large and active during market hours. High trading volume, especially during volatile market conditions, can strain any platform's servers. Scheduled maintenance also contributes to perceived downtime.
Can I trade on a different platform if Robinhood is down?
No. Your shares and cash are held in your Robinhood account, and you cannot access them through another brokerage while Robinhood is down. You would need to transfer your holdings to a different broker, which takes several business days and is not practical during an outage.
Will Robinhood compensate me if an outage causes me to lose money?
Robinhood's terms of service limit its liability for outages. If an outage causes you financial harm, contact Robinhood support with documentation of what happened. Robinhood may offer a credit or other compensation at its discretion, but there is no may provide.
What should I do if I cannot log in but Robinhood says everything is operational?
Try logging in from a different device or network (use your phone's mobile data instead of Wi-Fi, for example). Clear your browser cache and cookies. Restart the Robinhood app. If none of these work, contact Robinhood support and describe the exact error message you see.