Where the Concord Social Security Office is located and what it handles

The Social Security Administration office in Concord, North Carolina is located at 143 Depot Street, Concord, NC 28025. This office serves Cabarrus County and surrounding areas. You can reach them by phone at 1-866-SSA-1213 (the national Social Security number), which will route you to the Concord office or allow you to schedule an appointment there.

The Concord office handles in-person visits for Social Security matters including retirement benefits, disability claims, Supplemental Security Income (SSI), Medicare enrollment, and replacement Social Security cards. If you need to discuss your account, submit documents, or complete forms in person, this is where you would go.

The office is open Monday through Friday, 9 a.m. to 4 p.m., though hours may vary seasonally. It is closed on federal holidays. Because wait times can be long during peak hours, calling ahead to schedule an appointment is faster than walking in.

Key Takeaways

  • The Concord Social Security office is at 143 Depot Street and handles retirement, disability, SSI, and Medicare matters for the local area.
  • You can reach the office by calling the national number 1-866-SSA-1213, which will direct you to Concord or let you book an appointment.
  • The office is open Monday through Friday from 9 a.m. to 4 p.m., and scheduling an appointment ahead of time will reduce your wait.
  • Many Social Security tasks—checking your earnings record, requesting a replacement card, or filing a claim—can be done online at ssa.gov without visiting in person.

How to schedule an appointment at the Concord office

The fastest way to schedule an appointment is to call 1-866-SSA-1213 and tell the representative you want to visit the Concord location. Have your Social Security number ready. The representative will ask what you need to discuss and offer you available appointment times. You can also schedule online at ssa.gov by logging into your account or creating one if you do not have one yet.

When you call, you can also ask whether you actually need to visit in person. Many people can resolve their issue over the phone or through the online portal without making a trip. For example, you can request a replacement card, check your earnings record, or file for retirement benefits online. The representative will tell you if your specific situation requires an in-person visit.

If you do not have a phone or internet access, you can visit the office in person during business hours, though you may wait longer without an appointment. Bring your Social Security number, photo ID, and any documents related to your request (such as a birth certificate for a replacement card, or tax returns if you are filing for benefits).

What to bring and what to expect during your visit

Bring your Social Security number and a photo ID (driver's license, passport, or state ID card). If you are there for a specific reason—explore for benefits, requesting a replacement card, or updating your information—bring the supporting documents. For retirement or disability claims, bring recent tax returns, W-2 forms, and medical records if relevant. For a replacement card, bring your birth certificate or passport.

When you arrive, check in at the front desk. If you have an appointment, you will be called when it is your turn. If you are walking in without an appointment, you will be given a number and asked to wait. Wait times vary widely depending on the time of day and day of the week. Early morning visits and visits on Tuesday through Thursday tend to be less crowded than Monday or Friday afternoons.

The representative will review your documents, answer your questions, and either complete your request on the spot or tell you what happens next. For claims, they will explain the timeline for a decision. For other matters like card replacement, you may receive your new card by mail within two to four weeks.

Tasks you can handle online instead of visiting in person

The Social Security Administration has moved many services online to reduce the need for office visits. At ssa.gov, you can create a my Social Security account to check your earnings record, see your estimated retirement benefits, request a replacement Social Security card (in most states, including North Carolina), and file for retirement or disability benefits. You can also change your address, update your direct deposit information, or request a benefit verification letter.

Filing for retirement benefits online takes about 15 minutes and you can save your progress and return later if needed. The system will tell you when ready if you are missing any documents. For disability claims, you can start the process online, but you will likely need to speak with a representative by phone to complete it.

If you are not comfortable using a computer, you can call 1-866-SSA-1213 and a representative can walk you through these tasks over the phone. You do not have to visit the office in person for most routine matters.

What to do if you cannot reach the Concord office by phone

If you call the national number and cannot reach the Concord office, or if you are having trouble scheduling an appointment, try calling again at a different time. The lines are typically less busy in the early morning or mid-afternoon on weekdays. You can also visit the office in person during business hours to schedule an appointment face-to-face.

If you have a time-sensitive issue—for example, you are about to miss a important date to provide documents for a claim—mention that when you call. Representatives can sometimes prioritize urgent cases or connect you with a supervisor who can help. You can also send documents by mail to the Concord office address if you cannot visit or reach them by phone, though this will take longer.

Another option is to contact your U.S. Representative's or Senator's local office. They have staff who can contact Social Security on your behalf and often get faster responses. You can find your representative's contact information at house.gov or senate.gov.

Common reasons people visit the Concord Social Security office

The most common reason for an in-person visit is to file for retirement benefits, though this can now be done online. People also visit to explore for disability benefits (SSI or SSDI), request a replacement Social Security card, update their address or direct deposit, or discuss a problem with their account.

If you are explore for disability benefits, the office can help you gather the right medical documents and submit your claim. If you are reporting a change in your income or living situation that affects your SSI benefits, you may need to visit or call to report it. If you lost your Social Security card or it was stolen, you can request a replacement online or in person.

Some people visit because they received a notice from Social Security about a problem with their account—for example, a discrepancy in their earnings record or a missing document for a claim. Bringing the notice with you will help the representative resolve the issue faster.

Frequently Asked Questions

Can I get a replacement Social Security card at the Concord office?

Yes. You can request a replacement card in person at the office, or you can request one online at ssa.gov if you have a my Social Security account and a state ID or driver's license. In-person requests are processed faster—you may receive your card within two to four weeks. Online requests take about the same time.

What is the phone number for the Concord Social Security office?

The main Social Security phone number is 1-866-SSA-1213. This is a national number that will route you to the Concord office or allow you to schedule an appointment there. You can also reach the office by visiting in person at 143 Depot Street, Concord, NC 28025.

Do I need an appointment to visit the Concord office?

Appointments are not required, but they are strongly recommended. If you have an appointment, you will wait less time. To schedule one, call 1-866-SSA-1213 or go to ssa.gov. If you walk in without an appointment, you will receive a number and wait your turn, which can take an hour or more depending on how busy the office is.

Can I file for Social Security benefits without visiting the office?

Yes. You can file for retirement benefits entirely online at ssa.gov using your my Social Security account. Disability claims can be started online but usually require a phone conversation with a representative to complete. You can also file by phone by calling 1-866-SSA-1213.

What are the office hours for the Concord location?

The Concord office is open Monday through Friday from 9 a.m. to 4 p.m. It is closed on federal holidays and may have adjusted hours during certain times of year. Call ahead to confirm hours before you visit, especially around holidays.