Where the Denton Social Security Office is Located
The Social Security Administration office in Denton, Texas is at 1616 West University Drive, Suite 200, Denton, TX 76201. This is the physical location where you can walk in during business hours to speak with a representative about your Social Security account, benefits, or documents.
The office sits in a commercial building on the west side of Denton, near the University of North Texas campus. If you are driving, there is parking available in the building lot. Public transit options are limited in Denton, so most people drive or arrange a ride.
Hours, Phone Number, and How to Contact Them
The Denton office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. You can reach them by phone at (940) 566-0707. Wait times on the phone vary by time of day and day of week; calling early in the morning or mid-week often means shorter waits than calling on Monday or Friday afternoon.
If you call and get a busy signal or long hold time, you can also reach Social Security's national customer service line at 1-800-772-1213 (TTY 1-800-325-0778). The national line can handle many routine questions and can direct you to the Denton office if you need to speak with someone locally.
You do not have to visit in person for many transactions. You can create an account at ssa.gov to view your earnings record, check your benefit status, or request a replacement Social Security card online. The website also lets you start the process for retirement, disability, or survivor benefits without visiting the office.
Key Takeaways
- The Denton Social Security office is at 1616 West University Drive, Suite 200, and is open Monday through Friday, 9 a.m. to 4 p.m.
- You can call the office at (940) 566-0707 or the national line at 1-800-772-1213 for questions about your account or benefits.
- Many tasks — checking your earnings record, requesting a replacement card, or starting a benefits claim — can be done online at ssa.gov without visiting in person.
- Walk-in visits are accepted, but you may wait 30 minutes to an hour depending on how busy the office is that day.
What to Bring When You Visit in Person
If you go to the Denton office, bring your Social Security card or a document with your Social Security number on it. You will also need a photo ID — a driver's license, passport, or state ID card all work. If you are there on behalf of someone else, bring a power of attorney document or guardianship papers showing you have legal authority to act for them.
What else you need depends on why you are visiting. If you are explore for benefits, bring documents that prove your age (birth certificate), citizenship or legal residency (passport or green card), and recent earnings information (pay stubs or tax returns). If you are reporting a change — a name change, address change, or a death in the family — bring the document that proves the change, such as a marriage certificate, divorce decree, or death certificate.
Bring originals or certified copies, not photocopies, unless the office tells you otherwise. Social Security will not accept uncertified copies of birth certificates or other vital records.
When to Visit Versus When to Call or Use Online Services
Visit the office in person if you need to sign documents, submit original papers, or discuss a complex situation that requires back-and-forth conversation. Examples include explore for disability benefits for the first time, resolving a discrepancy in your earnings record, or handling a case that involves multiple family members.
Call or use the website if you are checking your balance, requesting a replacement card, reporting a straightforward address change, or asking a straightforward question about how benefits work. The phone line and website handle these tasks faster than a visit, and you avoid the wait time at the office.
If you are unsure whether you need to visit, call (940) 566-0707 first and ask. The representative can tell you whether your issue can be handled over the phone or online, or whether you need to come in.
What Happens During a Walk-In Visit
When you arrive, you will check in at the front desk and receive a number. You will then wait in the lobby until your number is called. Wait times range from 15 minutes to over an hour depending on how many people are ahead of you and how complex their cases are.
Once you are called, you will sit with a representative at a desk or in a private area. Bring all your documents with you to that desk — do not leave them at the front. The representative will review your situation, answer your questions, and either handle your request on the spot or tell you what happens next and when you can expect to hear back.
If your case is complex or requires investigation, the representative may not resolve it during your visit. They will give you a case number and explain the timeline for a decision. You can call the office later using that case number to check on progress.
Alternatives if You Cannot Visit Denton
If you live outside Denton or cannot travel to the office, you have several options. The national phone line at 1-800-772-1213 handles most questions and can process many requests without you visiting any office. You can also use ssa.gov to create an account and manage your benefits online.
If you need to submit documents or sign papers and cannot visit Denton, ask the Social Security representative on the phone whether you can mail them or use a video appointment. Social Security has expanded remote services in recent years, and some offices offer video visits by appointment. Call (940) 566-0707 and ask whether the Denton office offers this option.
If you are explore for disability benefits and do not have a representative, you can work with a disability advocate or attorney who can handle much of the process by phone and mail on your behalf.
Frequently Asked Questions
Do I need an appointment to visit the Denton Social Security office?
No. The office accepts walk-ins during business hours (Monday–Friday, 9 a.m. to 4 p.m.). You check in at the front desk and wait for your number to be called. If you prefer not to wait, you can call ahead to ask how busy the office is, though staff cannot reserve a time slot for you.
Can I request a replacement Social Security card at the Denton office?
Yes. You can request a replacement card in person at the office, or you can order one online at ssa.gov if you have a My Social Security account. Ordering online is faster — the card arrives by mail in one to two weeks. In-person requests also take one to two weeks.
What if I need to report a death in the family?
Call the Denton office at (940) 566-0707 or the national line at 1-800-772-1213. You do not have to visit in person. Have the deceased's Social Security number and the date of death ready. The representative will explain what benefits may be available to surviving family members and what documents you need to send.
How long does it take to get a decision on a disability claim?
Initial disability claims typically take three to six months to decide. The timeline depends on how complete your medical records are and how many cases the office is processing. You can check the status of your claim by calling (940) 566-0707 with your case number or by logging into your My Social Security account online.
Can I bring someone with me to my appointment?
Yes. You can bring a family member, friend, or representative to help you. If the person is acting as your legal representative (such as a power of attorney or attorney-in-fact), bring the document that shows they have that authority. The representative can speak on your behalf and help you understand what the Social Security staff member is explaining.