You can order a replacement Social Security card online through ssa.gov/myaccount if you meet specific requirements

The Social Security Administration (SSA) lets you order a replacement card online at ssa.gov/myaccount if you are a U.S. citizen, at least 18 years old, have a valid state-issued ID, and have a Social Security number already on file. You cannot use the online service to order your first card, to change your name on the card, or to correct information — those require in-person visits or mailed applications. The online process takes about 5 to 10 minutes and the card typically arrives within 7 to 10 business days.

The entire transaction is free. You do not pay a fee to order online, and there is no charge when the card arrives. The SSA mails the card to the address you confirm during ordering, and you can track its status through your account after you submit the order.

Key Takeaways

  • You can order online only for a replacement card if you already have a Social Security number and meet age and citizenship requirements.
  • You will need a valid state-issued ID, email address, and phone number to create or use your my Social Security account.
  • The online order costs nothing and the card arrives by mail in 7 to 10 business days under normal circumstances.
  • If you need a name change, first card, or information correction, you must visit a Social Security office or mail a paper process instead.
  • You can track your card's status through your my Social Security account after you place the order.

What you need before you start

Before you go to ssa.gov, gather a valid state-issued ID — a driver's license, state ID card, or passport. You also need an email address and a phone number where the SSA can reach you. If you do not already have a my Social Security account, you will create one during the ordering process.

The SSA will verify your identity by asking questions about your personal history — things like previous addresses, loan amounts, or account numbers. This verification usually takes a few minutes. If the system cannot verify you automatically, it will tell you to visit a Social Security office in person instead.

Steps to order your card online

Go to ssa.gov and click the "my Social Security" link. If you do not have an account yet, select "Create an account." You will enter your Social Security number, name, date of birth, and email address. The SSA will send a verification code to your email — check your inbox and spam folder, then enter the code on the website.

Next, you will create a username and password. The SSA recommends a strong password with uppercase letters, numbers, and symbols. After you log in, click "Replacement Social Security Card" or look for a card-related option in the menu. Answer the identity verification questions, then confirm your mailing address. Review your order and submit it. You will see a confirmation number on the screen — write it down or take a screenshot.

The SSA will send you an email confirming your order. You can return to your my Social Security account anytime to check whether your card has shipped.

When you cannot order online

The online system will not let you order if you are under 18, not a U.S. citizen, do not have a Social Security number yet, or cannot pass the identity verification questions. In these cases, you must visit a Social Security office or mail a paper process.

You also cannot use the online service if you need to change your name on the card (for example, after marriage or divorce), correct information like your date of birth, or order your very first card. For a name change, you will need to bring documents proving the change — a marriage certificate, divorce decree, or court order — to a Social Security office. For a first card, you need to visit an office or mail Form SS-5 with proof of citizenship, age, and identity.

Finding a Social Security office if you need one

Use the office locator at ssa.gov/locator to find the nearest Social Security office by entering your zip code. Most offices are open Monday through Friday, 9 a.m. to 4 p.m., though hours vary by location. Some offices require you to make an appointment in advance — the locator will tell you whether yours does.

If you prefer to mail an process instead, read Form SS-5 from ssa.gov, fill it out, and mail it with copies of your documents to the address on the form. Mailed applications take longer — usually 2 to 4 weeks — but you do not have to visit an office.

Tracking your card after you order

Log into your my Social Security account and look for a status update on your replacement card order. The account will show you when the card shipped and an estimated delivery date. If your card does not arrive within 10 business days, contact the SSA at 1-800-772-1213 (TTY 1-800-325-0778) or visit an office in person.

If your card is lost or stolen after it arrives, you can order another replacement online using the same process. There is no limit to how many times you can order a replacement card, though the SSA may ask questions if you order many cards in a short time.

What happens after your card arrives

When your card arrives, check that your name, Social Security number, and date of birth are correct. If anything is wrong, do not use the card — contact the SSA right away at 1-800-772-1213 or visit an office to report the error. The SSA will issue a corrected card at no cost.

Keep your card in a safe place. You do not need to carry it with you every day. When you need to show your Social Security number — for a job, bank account, or loan — you can bring the card or tell the organization your number if they already have it on file.

Frequently Asked Questions

Can I order a Social Security card online if I am not a U.S. citizen?

No. The online ordering system is only for U.S. citizens. If you are a lawful permanent resident or have another immigration status, you must visit a Social Security office in person or mail a paper process with proof of your immigration status and work authorization.

What if I do not have a state-issued ID?

You cannot use the online system without a valid state ID, driver's license, or passport. Visit a Social Security office instead and bring other forms of ID — a passport, military ID, or documents proving your age and identity. The office staff will tell you which documents they accept.

How long does it really take to get a card in the mail?

The SSA says 7 to 10 business days under normal conditions. During high-volume periods or if there are mail delays in your area, it may take longer. You can check your status in your my Social Security account. If your card does not arrive after 10 business days, call 1-800-772-1213.

Can I change my name on my card online?

No. Name changes must be done in person at a Social Security office or by mailing Form SS-5 with proof of the name change — a marriage certificate, divorce decree, or court order. The online system only handles replacement cards with no changes to your information.

What if the identity verification fails?

If the system cannot verify your identity using the questions it asks, it will tell you to visit a Social Security office or mail an process instead. Bring your ID and any documents the office requests. This usually happens if you have little credit history or if your personal information does not match SSA records.