The Jamaica, Queens Social Security Office Location and Hours

The Social Security Administration operates a field office in Jamaica, Queens at 90-27 Queens Boulevard, Elmhurst, NY 11373. This office serves residents of Queens and surrounding areas who need to handle Social Security matters in person. The office is located near the Jamaica Center subway station, making it accessible by the F, R, and M trains.

Hours of operation are typically Monday through Friday, 9:00 a.m. to 4:00 p.m., though the office closes for federal holidays. Because hours can change seasonally or due to staffing, calling ahead before you visit is a smart step. The main phone number for this office is 1-866-401-0357, which connects you to Social Security's national customer service line. You can also ask to be transferred to the Jamaica office directly.

Walk-in visits are accepted, but the office often has wait times, especially in the morning and early afternoon. If you arrive without an appointment, bring all documents related to your matter — your Social Security card, birth certificate, proof of citizenship or legal residency, and any other paperwork the office staff request.

Key Takeaways

  • The Jamaica, Queens Social Security office is located at 90-27 Queens Boulevard, Elmhurst, NY 11373, and is open Monday through Friday from 9:00 a.m. to 4:00 p.m.
  • You can reach the office by phone at 1-866-401-0357 or visit in person without an appointment, though wait times vary.
  • Bring your Social Security card, birth certificate, proof of citizenship or legal residency, and any documents related to your specific matter.
  • The office is accessible by the F, R, and M subway trains near Jamaica Center station.

What You Can Do at the Jamaica Office

The Jamaica field office handles the same range of services as other Social Security offices nationwide. You can explore for a replacement Social Security card, report a lost or stolen card, or request a corrected card if your name or other information has changed. You can also update your address, phone number, or direct deposit information on file with Social Security.

If you are receiving benefits — retirement, survivor, or disability — you can report changes in your circumstances, such as a change in income, living situation, or work status. The office staff can also answer questions about your benefit amount, payment schedule, and what documents you need for other purposes, such as proof of income for a loan process or housing information.

For matters related to Medicare, the office can provide information and direct you to the right resources, though Medicare enrollment and changes are often handled through Medicare.gov or by phone. If you need to report a death, the Jamaica office can begin the process, though funeral homes and family members often handle this notification.

When to Call Ahead Versus Visiting in Person

Some Social Security matters can be handled by phone or online, which saves you a trip. You can check your benefit status, change your address, set up or modify direct deposit, and report certain changes by calling 1-800-772-1213. Many tasks can also be completed through your personal my Social Security account at ssa.gov, which you can create with an email address and password.

Visit the Jamaica office in person if you need to explore for a replacement Social Security card, if you have documents that must be reviewed face-to-face, or if your matter is complex and requires a staff member to review your file. Calling ahead to ask whether your specific task requires an in-person visit can save time. Staff can often tell you whether you can handle it by phone or online, or whether you need to come in.

If you are unable to visit during regular business hours, you can also request an appointment by phone. Social Security sometimes schedules appointments outside standard hours for people with mobility issues, caregiving responsibilities, or work schedules that conflict with office hours.

Documents to Bring

The documents you need depend on your specific matter, but a few items are almost always useful. Bring your Social Security card or a record of your Social Security number, your birth certificate or passport, and a photo ID such as a driver's license or state ID. If you are not a U.S. citizen, bring your green card, visa, or other proof of legal residency.

For specific tasks, bring additional documents. If you are explore for a replacement card, bring the documents listed above plus any paperwork showing a name change, such as a marriage certificate or court order. If you are reporting a change in circumstances for benefits, bring documentation of that change — a letter from your employer, a lease, a medical report, or whatever supports your report. The office staff can tell you exactly what they need when you call or arrive.

Getting There by Public Transportation

The Jamaica office is accessible by subway. The F, R, and M trains all stop at Jamaica Center, which is a short walk from the office at 90-27 Queens Boulevard. If you are coming from Manhattan, the F train runs directly to Jamaica Center. The R and M trains also serve this station and connect to other parts of Queens and Brooklyn.

Bus service also reaches the area. The Q3, Q4, Q5, Q6, Q7, Q8, Q9, Q10, Q11, Q17, Q20A, Q20B, Q21, Q24, Q25, Q26, Q27, Q28, Q29, Q30, Q31, Q32, Q33, Q34, Q35, Q36, Q37, Q38, Q40, Q41, Q42, Q43, Q44, Q46, Q47, Q48, Q50, Q52, Q54, Q55, Q56, Q57, Q58, Q59, Q60, Q61, Q62, Q64, Q65, Q66, Q67, Q69, and Q112 buses serve the Jamaica area. You can plan your route using the MTA website or the MYmta app.

If you are driving, street parking is available in the area, though it can be limited during business hours. There is also a parking garage near Jamaica Center. Arrive early if you plan to drive, as finding a spot may take time.

What to Expect During Your Visit

When you arrive at the Jamaica office, check in at the front desk and let staff know what you need. You will receive a number and wait for your turn. Wait times vary depending on the time of day and day of the week. Afternoons and Fridays tend to be less crowded than mornings and early in the week.

When you are called, a staff member will review your documents, ask questions about your matter, and either handle your request on the spot or explain next steps. For straightforward tasks like replacing a card or updating an address, you may leave with your matter resolved or with a timeline for when you will receive your new card or confirmation. For more complex matters, the office may need to review your file further and contact you by mail or phone.

If you need an interpreter, let the front desk staff know when you check in. The office can provide interpretation services in many languages, though it is helpful to request this when you call ahead so staff can arrange it.

Frequently Asked Questions

Do I need an appointment to visit the Jamaica Social Security office?

No, the office accepts walk-ins, but you may wait. Calling 1-866-401-0357 to request an appointment can reduce your wait time, and staff can sometimes schedule you outside regular hours if you have scheduling constraints.

Can I handle my Social Security matter without going to the office?

Many matters can be handled by phone at 1-800-772-1213 or online through your my Social Security account at ssa.gov. Call or check online first to see whether you need to visit in person, which can save you a trip.

What if I lost my Social Security card and need a replacement?

You can request a replacement card by mail, phone, or in person at the Jamaica office. You will need to provide your birth certificate, proof of citizenship or legal residency, and a photo ID. The office can issue a replacement card or direct you to mail in your request.

What subway lines go to the Jamaica Social Security office?

The F, R, and M trains all stop at Jamaica Center, which is a short walk from the office at 90-27 Queens Boulevard. The F train runs directly from Manhattan, and the R and M trains connect from other parts of Queens and Brooklyn.

Can I bring someone with me to help during my visit?

Yes, you can bring a family member, friend, or representative. If you appoint someone as your representative for Social Security matters, you will need to complete a form and have it on file with Social Security. Call the office to ask about the process for appointing a representative.